1.1. Exchange and return of goods is carried out in accordance with the current legislation of the Russian Federation.
1.2. When the Product is selling remotely, the buyer has the right to return goods of proper quality to the Operator within 7 (seven) days after receiving it.
1.3. Conditions under which the Buyer can return the Product:
- The presentation and consumer properties are preserved: there are no signs of wear on the jewellery, the sealed tag is preserved and attached to the product;
- No more than 7 (seven) calendar days have passed since the purchase or receipt of the Product.
1.4. The Buyer does not have the right to refuse a product of appropriate quality that has individually defined properties: such as custom jewellery or a piece of jewellery modified at the request of the Buyer, that is, if the specified product can be used exclusively by the Buyer.
2.1. The warranty period for the Product is 6 months from the date of delivery of the Product. The guarantee means repair of jewellery in case of manufacturing defects.
2.2. Delivery of products for warranty repair is carried out by the buyer.
2.3. Improper care of jewellery that has resulted in inserts falling out or changing colour, or discoloration of enamel or metal, is not considered a manufacturing defect, and items with such defects will not be accepted for return.
3.1. Returns and exchanges of goods of inadequate quality are carried out in the manner and within the time limits established by the legislation on the protection of consumer rights.
3.2. The return of the Goods is made on the basis of a written request from the Buyer, which specifies:
- full name of the Operator;
- last name, first name, patronymic and passport details of the Buyer;
- Name of product;
- date of purchase and transfer of the Goods;
- the amount to be returned;
- Buyer's signature.
The return of Goods of proper quality is carried out at the expense of the Buyer and is organized by him independently. The Buyer sends by courier service, Russian post or other available method the Goods, an application for the return of the Goods with the Buyer’s original signature and a sale’s receipt to the Operator’s legal address, and also sends a notification to the Operator by email contact@lordore.com.
3.3. Products returned by the Buyer must be packaged in a box or bag and sealed.
3.4. Within no later than 10 (Ten) days from the date of receipt by the Operator of the Goods, an application for the return of the Goods, the Operator returns to the Buyer the amount of money paid by him under the contract, minus the amount paid for the delivery of the Goods when placing an order, according to the details specified in the application and belonging to the Buyer of the Goods.
3.5. The speed of crediting funds to the Buyer’s account depends on the speed of processing transactions by the Buyer’s bank.
4. In case of purchasing a Product of inadequate quality in the online store, the Buyer notifies the Operator in writing of a request for a refund or for warranty repairs. If the Buyer requests a refund, he must provide the details for the return. After which the Buyer independently sends by courier service, Russian post or other available method the Goods, a quality claim, an application for a refund with the original signature of the Buyer, as well as a document confirming the purchase of the Goods to the legal address of the Operator, and also sends a notification to the Operator by email contact@lordore.com.
5. In case of a warranty case, the Operator eliminates the defects of the goods on its own and at its own expense, or, by additional agreement with the Buyer, makes a refund. In cases that are not under warranty, the Operator returns the Product to the Buyer by courier service or other available means provided by the Buyer and sends a written response to the quality claim.
6. The Operator, if necessary, reserves the right to conduct an independent examination to identify the causes and grounds for the occurrence of a defect and notifies the Buyer in writing of the place, date and time of the examination and its results by sending a notification at the address specified in the quality claim. In the case of an examination of the quality of the Goods, the period for returning funds to the Buyer may increase by the number of days the examination is carried out. If the examination reveals defects of an operational (non-production) nature, the Operator returns the Product to the Buyer by courier service or other available means provided by the Buyer, and sends to him an examination report and a written response to the claim. The costs of delivering the Goods, in this case, are borne by the Buyer.