Public Offer

Terms and Definitions

Legal information http://lordore.com

The public offer published below was approved in its current version on August 12, 2022 by IP Nikitina Zoya Sergeevna. Public offer for retail purchase and sale of Goods.

1. Terms and definitions used

1.1. “Seller”/“Operator” - IP Nikitina Zoya Sergeevna, registered and operating in accordance with the legislation of the Russian Federation, at the address: 191002, St. Petersburg, st. Marata, house 51, letter A, room 201, OGRNIP 322784700235043, TIN 782512424454, WhatsApp +7 (960) 273 82 11.

1.2. “Buyer”/“User” is any individual who has accepted this offer on the conditions below.

1.3. Online store “Site” is the Operator’s trading platform, located on the Internet at http://lordore.com, where goods are sold remotely.

1.4. “Product” means products offered for sale on the Site, as well as other products not yet posted on the Site, which the Operator can offer to the Buyer.

1.5. “Order” is a duly completed request from the Buyer to the Operator to conclude a retail purchase and sale agreement for Goods.

1.6. “Personal data” (hereinafter referred to as PD) - any information relating directly or indirectly to a specific or identifiable person (Clause 1 of Article 3 of the Federal Law of July 27, 2006 No. 152-FZ “On Personal Data”).

1.7. Delivery service is a third party that, under an agreement with the Operator, provides services for the delivery of orders to customers.

2. General provisions

2.1 Terms of sale of Goods and information about the Goods presented on the Site are a public offer in accordance with Article 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation.

2.2. The parties confirm that they have the necessary rights and legal capacity in accordance with the current legislation of the Russian Federation.

2.3. By placing an order for Goods through the Site, logging in and registering on the Site, the Buyer confirms that he is aware of this public offer, and also fully and without any reservations accepts the terms contained therein.

2.4. This public offer is valid without a time limit. The operator has the right to make changes to this public offer.

2.5. The Operator sells Products through the Site to any Buyer who has placed an Order under the terms of this offer.

2.6. This offer is considered accepted by the Buyer from the moment of placing the first Order on the Site.

2.7. The retail purchase and sale agreement is considered concluded from the moment the Operator issues to the Buyer a cash receipt or other document confirming payment for the Goods.

3. Placing an order

3.1. The order can be placed by the Buyer either independently by calling the contact phone number indicated on the Site, or by sending an application electronically using the services of the Site.

3.2. When sending an application electronically, the Operator contacts the Buyer by phone and confirms receipt of the order, as well as the availability of the Goods in the warehouse. At the same time, the Operator also agrees with the Buyer on the completeness, other necessary additional parameters of the ordered Goods, the final cost, completes the order and ensures its delivery to the Buyer.

3.3. If the Buyer provides false information about his contact details, the Operator is not responsible for improper execution of the order, including delivery.

3.4. When placing an order, the Buyer undertakes to correctly and completely indicate the contact telephone number, delivery address, as well as provide all additional information to the Operator that is relevant for the delivery and payment of the Goods, and agree on the delivery time with the Operator's courier service. The Buyer's offer to send the Goods by post to the address "post restante" can only be accepted with the consent of the Operator.

3.5. The Operator has the right to establish a discount program for the Product.

3.6. The total cost of the order consists of the cost of all Products in the order and the cost of delivery. In case of payment for goods by cash on delivery or bank transfer, the total cost of the order will increase by a percentage of the transfer amount.

3.7. The Operator has the right to establish promotions for Products on the Site, as well as change the terms of such promotions.

3.8. The Buyer's Order may be cancelled by the Operator (including after confirmation of the Order to the Buyer) in the following cases:

- The Product is out of stock (including out of stock as a result of fulfilling previously received Orders);

- Fulfilment of the Order became impossible for reasons beyond the control of the Operator (imposition of restrictive measures by authorities, impossibility of delivering the Goods to the address specified by the Buyer, inability to contact the Buyer, etc.);

- In case of dishonest behaviour of the Buyer, indicating the absence of intention to purchase the Goods, including the provision of false information, repeated failure of delivery as a result of the inability of the Delivery Service to contact the Buyer upon arrival at the confirmed address, purchase of the Goods for resale (in large quantities);

- Failure to receive the Order by the Buyer within the reservation period provided for the corresponding pickup point.

3.9. In case of cancellation of the Order, the Operator returns the money received from the Buyer for the Product within 3 working days. The Buyer has the right to place a new Order, which must be paid separately. If at the time of placing the Order the price of the Product has increased, and the previous Order was cancelled for reasons other than defects, compensation for the difference in price on the day of placing the new Order will not be awarded.

4. Delivery terms

4.1. The Operator transfers the Goods in accordance with the order fully agreed upon by the parties, including in terms of quantity, cost, delivery time and other necessary conditions.

4.2. Methods of Delivery of Goods are indicated on the Site in the appropriate section.

4.3. Delivery of the Goods to Buyers is carried out by the Delivery Service appointed by the Operator.

4.4. The Operator’s obligation to transfer the Goods to the Buyer is considered fulfilled at the moment of transfer of the Goods to the Buyer or another person who provided the Order number, or other confirmation of the Order, or delivery of the Goods to the pick-up point designated by the Buyer.

4.5. Upon receipt of the order, the Buyer undertakes, in the presence of an authorized representative of the Operator (courier), to check the appearance, integrity and quality of the Goods, as well as pay for the order (in the absence of an advance payment) and sign the accompanying documents.

4.6. Delivery of the Order in parts is allowed if the ordered Product is located in different warehouses. The division of the Order at the initiative of the Operator does not affect the delivery cost for the Buyer.

4.7. The risk of accidental loss of the Goods passes from the Operator to the Buyer from the moment the goods are transferred to the Buyer by the Operator’s representative and in the case of choosing delivery of the Goods by a transport company - from the moment the Goods are transferred to this transport company.

5. Operator guarantees

5.1. The Operator guarantees high-quality provision of services, compliance with the requirements of the current legislation of the Russian Federation and compliance with the procedure for the sale of certain types of Products.

5.2. The Operator guarantees that the design of the ordered Products matches the appearance from the catalogue, taking into account the quality of the photograph and shooting conditions (lighting, perspective, viewing angle). Please note that differences in the colour shade of the external material of the Product may occur due to the type and degree of lighting.

5.3. The Operator guarantees that the quality of the transferred Goods meets the standards applicable to the corresponding type of Goods.

6. Personal data

6.1. The Buyer consents to the processing of his Personal Data, including last name, first name, patronymic, delivery address, telephone number, email address, date of birth, gender and other information specified by the Buyer using automation tools, including collection, recording, systematization, accumulation, injury, clarification, updating, extraction, use, depersonalization, blocking, deletion and destruction of PD in accordance with the Federal Law on Personal Data.

6.2. The Operator's PD processing policy is published in the Privacy Policy section.

7. Payment for the Goods

7.1. The price of the Product is indicated on the Site in Russian roubles.

7.2. The price of the Product and the final amount of the Order, taking into account the cost of delivery and applicable discounts, is indicated at the stage of placing the Order and is valid at the time of clicking the “Confirm Order” button.

7.3. The payment method selected by the Buyer when placing the Order from the options offered by the Operator on the Site is applied to the Order.

8. Conditions for returning goods. Warranty. Claims

8.1. In accordance with Decree of the Government of the Russian Federation No. 55 of January 19, 1998, jewellery purchased by the Buyer is not subject to exchange or return.

8.2. An exchange or return is available if the Product has a manufacturing defect or a breakdown that was not the fault of the Buyer.

8.3. Custom Jewellery cannot be exchanged or returned.

8.4. The offered Products are subject to a warranty period established by the legislation of the Russian Federation depending on the category of the Product.

9. Other

9.1. The content contained on the Site is the property of the Operator.

9.2. The operator is not responsible for violation of the terms of the offer agreement if such violation is caused by any force majeure circumstances, including actions of government authorities, fire, flood, earthquake, other acts of nature, lack of electricity or computer network failures, technical failures, strikes, civil unrest, riots, epidemics and any other circumstances, not limited to those listed, that may affect the Operator’s fulfilment of the terms of this public offer and are beyond the control of the Operator.

9.3. The operator is not responsible for the content and accuracy of information about the product indicated on third-party Internet sites, as well as for the functioning of such sites.

9.4. For failure to fulfil or improper fulfilment of obligations under this public offer, the parties are liable in accordance with the current legislation of the Russian Federation.

9.5. All disputes and disagreements are resolved between the parties through negotiations; if agreement is not reached, the dispute is subject to consideration in court at the location of the Operator.